Our relationship with Ross & Witmer spans 22 years, and they have certainly met our residential needs throughout this time. During this period, their cooperation and service overall have been exemplary. The individuals who visit our home are always courteous, prompt and professional. Recently, however, their response to an urgent issue reached a new level. Our main unit picked one of the coldest nights in memory to show its age; the net effect was that we were without heat in a large part of our home during a bitterly cold night. We decided to replace this aging unit, and their team arrived before 8:30 in below freezing temperatures to install the new one. Needless to say, we are most appreciative and wanted to share this experience with anyone who might be interested. Great folks….and wonderful service.
Just a quick note to thank you for all of your help with my HVAC replacement. Needless to say- it could not have come at a more timely moment. The unit is working great and the team that you sent over for install were awesome! My five beagles loved them! Thank you for everything- I will be sure to recommend you guys to any neighbors needing help. Thank you!
Pat and I want to express our heartfelt thanks to Rick for his outstanding service during our recent installation of new gas lines. Rick brought over two electric space heaters that were a godsend for the two weeks we were without heat and hot water. He worked to restore our gas lines and made a determined effort to see the project through as quickly as possible. The technicians Brandon and his co-worker are to be commended for the excellent job they did installing the new gas lines. We are proud to be loyal customers of Ross & Witmer. Thanks again for a job well done!
One day a couple weeks ago I was half listening to the radio when I heard the name Ross & Witmer. Hadn’t heard that name in many years; knew it as one of the oldest and most respected names in the Charlotte business. When I called to take advantage of the offered free home inspection, I was expecting a sales pitch. To my surprise, there was no obligation. Brent Smith, the Comfort Advisor, answered the many questions I had about wiring, structure, and air conditioning of my large and old home. Having such an old-fashioned system, I had a hard time finding someone to service my home. Fortunately, Ross & Witmer had a person in training who could meet my system needs. Ross & Witmer is to be commended for having a person like Brent Smith as a Comfort Advisor.
I want to thank you for managing my crawl space project in a professional and timely manner. My crawl space looks outstanding and it is a major improvement well worth the investment. Doing business with you and your company has been a pleasant experience. I will also contact your office today to get on the annual service agreement for my HVAC units.
I have used Ross and Witmer since I moved to Charlotte 6 years ago. They have been absolutely great. The staff is always friendly, prompt, and they take great care of your HVAC. I recommend you guys to everyone I know. Keep up the great work.
Great service. They were recommended by my brother-in-law who has used them for years. Highly recommend.
I would like to compliment the great services I received from you guys. Gary Stallings scheduled his visit and the installation of the insulation around my work schedule, which I really appreciated. He also double-checked the completed install and answered all questions. You came highly recommended and I’m happy to recommend you to others!